Frequently asked questions to help you buy a voucher, a gift box or an item - LE SAINT-RÉMY
Are gift boxes sent immediately after purchase?
Your gift box is sent immediately by email after purchase, with the option to receive a sleeve version at your home. Take advantage of this offer to give a moment of relaxation at the heart of Provence, in our establishment LE SAINT-RÉMY.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The establishment LE SAINT-RÉMY offers exclusive gift boxes for moments of relaxation and discovery in Provence.
Can the gift check be sent directly to the beneficiary without showing the amount?
You can send the gift check directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when placing your order in our official LE SAINT-RÉMY store.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
You can choose to send your gift box by email, by mail, or pick it up in person at the time of purchase. Email delivery is immediate, while the gift pouch version is sent to your home. Enjoy the unique experience offered by LE SAINT-RÉMY.
Can I buy multiple gift boxes online for different people?
You can absolutely purchase multiple gift boxes online for different people. Each box will be personalized according to your wishes, for a unique experience to offer at LE SAINT-RÉMY.
How do I create a group fund and invite people?
To create a kitty and invite people, select the dedicated option during your online purchase. You can then customize your gift box and send it immediately by email or by mail to the lucky recipient, at our establishment LE SAINT-RÉMY.
How can I choose the amount for a gift card?
To choose the amount for a gift certificate, select the option that fits your budget from the available gift sets. You can also opt for a gift certificate with a custom amount, allowing the recipient to personalize their experience at our establishment LE SAINT-RÉMY.
How can I log in to my account?
To access your account on our website, go to the login page and enter your email address and password. If you have lost your password, use the 'Forgot Password' option to reset it. Enjoy your experience with LE SAINT-RÉMY.
How can I empty my cart?
To empty your cart on our website, go to the top right corner of the page and click on the cart icon, then on the 'Empty Cart' button. Enjoy your shopping experience at LE SAINT-RÉMY.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for moments of relaxation at our establishment LE SAINT-RÉMY.
How do I remove a gift box from my cart?
To remove a box from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option on our LE SAINT-RÉMY website.
How do I purchase or give a gift box?
To offer a LE SAINT-RÉMY gift box, select the box of your choice, add it to your cart, and personalize it with a message. You can choose between immediate email delivery or a gift pouch version at home, directly from our official store.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can offer a gift certificate for the amount of your choice and let the recipient customize their wellness experience or stay at our establishment LE SAINT-RÉMY.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order depend on the conditions specified at the time of purchase. You can enjoy moments of relaxation and well-being at our 5-star hotel LE SAINT-RÉMY in Saint-Rémy-de-Provence.
Is the gift box customer service reachable by email?
You can send us an email at the address indicated on our website for any questions regarding your gift box. We commit to responding within 48 business hours, at our establishment LE SAINT-RÉMY.
Is the gift box customer service reachable by phone?
Our customer service is available by phone from Monday to Friday, 9 AM to 6 PM. You can also email us or use our online form for any questions regarding your LE SAINT-RÉMY gift box.
Can I check the status of my gift box online?
You can check the status of your LE SAINT-RÉMY gift box online via your personal account on our website. Log in with the credentials provided when you purchased your LE SAINT-RÉMY gift box.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. Opening hours are indicated on the contact page of our establishment LE SAINT-RÉMY.
Is there a dedicated customer service for gift boxes?
A dedicated customer service is available for any questions regarding your gift box. You will find answers to your questions directly on our website or by consulting the terms of your gift voucher, at our establishment LE SAINT-RÉMY.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ answers your questions about LE SAINT-RÉMY gift boxes. You will find useful information about their use, validity, and the services offered, such as our exclusive stays and wellness rituals.
Is spa access included in my gift box?
Access to the spa is included in some of our gift boxes, particularly those focused on well-being. You can enjoy our pools, hammam, and exceptional treatments for an unforgettable moment of relaxation at our establishment LE SAINT-RÉMY.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a gift box has access to the same services as other clients of our hotel LE SAINT-RÉMY, in accordance with the reservation and establishment conditions.
Is the detail of the services included in my gift box specified?
The services included in your gift box are detailed in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at our establishment LE SAINT-RÉMY.
Is parking included in my gift box?
Parking is not included in the LE SAINT-RÉMY gift boxes. To fully enjoy your stay, you can park near our establishment in Saint-Rémy-de-Provence.
Is breakfast included in my gift box?
Breakfast is not included in the LE SAINT-RÉMY gift boxes. To enjoy a moment of relaxation and indulgence, you can opt for a lunch, a cocktail, or a dinner at the bistro-style restaurant of our establishment LE SAINT-RÉMY.
Is special attention given to the recipient of a gift box?
Upon your arrival at the hotel LE SAINT-RÉMY, you will receive special attention for a personalized welcome and an unforgettable moment of relaxation.
Is a welcome drink included in my gift box?
The presence of a welcome drink depends on the conditions of your gift box. Enjoy your relaxation moment in our hotel LE SAINT-RÉMY.
Should we bring towels to the Spa?
Towels are provided by our establishment LE SAINT-RÉMY during your visit to the spa.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your preferences. Our gift boxes are available in different packages, suitable for every occasion, at our establishment LE SAINT-RÉMY.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple LE SAINT-RÉMY gift boxes and send them directly to your clients, either in digital or paper format. LE SAINT-RÉMY gift boxes are customizable and can be sent immediately by email or as a gift pouch to your home.
Do you offer preferential rates for bulk purchases?
Volume discounts are available for large quantity purchases, with a customized quote based on the ordered volume at LE SAINT-RÉMY.
Do you offer an advantageous and personalized solution for works councils (CSE)?
Custom solutions are available for employee committees, with preferential rates and customization options. Well-being or stay gift boxes are offered to provide a moment of relaxation or cultural discovery in Provence, at our establishment LE SAINT-RÉMY.
How do I correct an incorrect email address for a gift box?
To correct an incorrect email address on your gift box, you can provide us with your order number and the new details. The establishment's conditions apply, at our hotel LE SAINT-RÉMY.
How can I leave a review for my gift box?
You can share your experience by leaving a review on your customer account. The terms may vary depending on the establishment, but you will be able to leave your review after enjoying your stay or treatment at our establishment LE SAINT-RÉMY.
How can I contact the store?
For any questions regarding our gift boxes, you can reach us by phone or through our online form available on our website. Our teams are at your disposal to assist you in your choice, at our establishment LE SAINT-RÉMY.
Is there a dress code for the gift box?
The dress code at LE SAINT-RÉMY depends on the spaces and times of the day. For the bistronomic restaurant, smart casual attire is appreciated, while for the spa and pools, swimwear is required. Fully enjoy your relaxation and well-being experience at our establishment LE SAINT-RÉMY.
From what age can I get a treatment?
The minimum age to receive a treatment at our establishment LE SAINT-RÉMY is generally 16 years old, but this may vary depending on the type of treatment chosen. Our spa gift boxes are designed to offer a moment of relaxation and well-being, with exceptional treatments and gourmet pleasures.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book in advance. The beneficiary can choose their stay dates and enjoy the relaxation and wellness services offered by our establishment LE SAINT-RÉMY.
How can one access the hotel from the airport?
To access the hotel LE SAINT-RÉMY from the airport, you can choose to take a taxi or rent a car. The establishment is located in the heart of Saint-Rémy-de-Provence, a charming town easily accessible from the main airports in the region. Enjoy your stay at our 5-star hotel LE SAINT-RÉMY.
Is the establishment accessible to people with reduced mobility?
The establishment LE SAINT-RÉMY is designed to accommodate people with reduced mobility, with adapted facilities to ease their stay.
Are pets allowed in the establishment?
Pets are allowed in our establishment LE SAINT-RÉMY, provided that the hotel's general conditions are respected.
Where can I find the menus?
The menus of the restaurants in our establishment LE SAINT-RÉMY are available on our website, directly in the section dedicated to gift boxes or on the hotel page. You will also find details about the gourmet pleasures associated with our spa treatments.
What are the hours of operation?
The opening hours of LE SAINT-RÉMY are available on our website. You can enjoy our spa, pools, or hammam for an unforgettable moment of relaxation.
Is there parking available near the establishment?
The establishment LE SAINT-RÉMY has a private parking lot to facilitate your stay in Saint-Rémy-de-Provence.
What are the delivery methods for gift boxes/vouchers?
LE SAINT-RÉMY gift boxes can be sent by email immediately or delivered by mail as a gift pouch. You choose the shipping method that suits you at the time of purchase for a personalized and hassle-free experience.
Is postal delivery offered?
We offer postal delivery of our gift boxes. You can receive your gift box in digital format via email immediately, or opt for a gift pouch version at your home. Enjoy the unique experience of our establishment LE SAINT-RÉMY.
In addition to gift boxes, is it possible to order or have items delivered?
At LE SAINT-RÉMY, we offer only gift boxes for exclusive stays and moments of relaxation. These boxes include access to our spa, pools, and hammam, as well as gourmet delights at our bistro restaurant. For additional items, you can consult the conditions of our establishment LE SAINT-RÉMY.
Is the gift box available in physical format?
Yes, our gift boxes are available in physical format. You can also choose a digital version or a gift pouch delivered to your home for added convenience. Enjoy the unique experience of our establishment LE SAINT-RÉMY.
Is the box presented in a neat packaging?
Yes, our gift boxes are carefully wrapped to offer an elegant and neat presentation. You can choose between immediate email delivery or a gift pouch version delivered to your home, for an even more pleasant gifting experience at our establishment LE SAINT-RÉMY.
Is the gift box available in a digital format (e-gift box)?
You can offer our gift boxes in a digital version for immediate delivery via email. The lucky recipient will then be able to book their stay dates at our establishment, LE SAINT-RÉMY.
Can the gift box be sent directly to the recipient?
You can send the gift box directly to the recipient when placing your order. The box is sent immediately in digital format, and a gift pouch version can be delivered to your home. Take advantage of this option to offer a moment of relaxation at LE SAINT-RÉMY.
Do you deliver gift boxes internationally?
Yes, LE SAINT-RÉMY offers international delivery of its gift boxes. Shipping costs and delivery times vary depending on the destination, with immediate email dispatch or a gift pouch version delivered to your home.
What are the delivery times for gift boxes by mail?
LE SAINT-RÉMY gift boxes are shipped within 48 hours by mail. Digital delivery is immediate, and the gift bag version is delivered to your home. This gives you optimal flexibility to offer an exceptional moment at our establishment, LE SAINT-RÉMY.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Digital delivery is immediate, and you can also receive a gift pouch version at your home. Take advantage of this flexibility to offer an exceptional moment to your loved ones at our establishment LE SAINT-RÉMY.
Is express delivery available?
For express delivery of your gift box, you can choose to send it by email to receive it immediately. The gift box can then be personalized by the lucky recipient for a unique moment in their image at our establishment LE SAINT-RÉMY.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box will be sent immediately by email, and you can choose to have a gift pouch version delivered to your home. Enjoy your moment of relaxation at our establishment LE SAINT-RÉMY.
Can I receive my gift box by email or mail?
You can choose to receive your gift box by email immediately, or by mail as a gift pouch. Both options are available when you place your order online on our official LE SAINT-RÉMY website.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher by post is approximately 3 to 5 business days. You can also choose to send it immediately by email for instant receipt at our establishment LE SAINT-RÉMY.
If I cancel my reservation, is my gift box still valid?
In case of cancellation, your gift box remains valid for a new reservation according to the conditions of the establishment LE SAINT-RÉMY.
Can my gift box be extended if not used?
The extension of your gift box depends on the establishment's conditions. At LE SAINT-RÉMY, we invite you to fully enjoy your moment of relaxation and well-being in our 5-star hotel in Saint-Rémy-de-Provence.
Can my gift box be exchanged for another service?
The exchange of your gift box for another service depends on the availability and conditions of the establishment. You can enjoy our spa, pools, or hammam, as well as gourmet pleasures like lunch or dinner at our bistro restaurant. For an unforgettable moment of relaxation, choose LE SAINT-RÉMY.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. Enjoy your moment of relaxation at our establishment LE SAINT-RÉMY.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the establishment's conditions. You can enjoy your moment of relaxation in our 5-star hotel LE SAINT-RÉMY in Saint-Rémy-de-Provence.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations with a gift box depends on the conditions specified during your reservation at our establishment LE SAINT-RÉMY.
Is it possible to reschedule without fees with a gift box?
The date of your gift box can be postponed depending on the availability of the establishment. For a moment of relaxation and well-being, enjoy our spa, pools, or hammam within our hotel LE SAINT-RÉMY.
Can I convert my gift box into a gift card?
Your LE SAINT-RÉMY gift box cannot be converted into a gift certificate. You can use it to book a wellness experience or a stay at our establishment in Saint-Rémy-de-Provence.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, LE SAINT-RÉMY offers special gift boxes for events like Father's Day, with exclusive and personalized experiences. Check out our online selection to discover the available offers, such as our special Father's Day gift box at 139 € or our Romantic Getaway at 850 € for two people.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift sets suitable for various occasions, such as birthdays or gatherings with friends. For a unique moment, choose from our special offers or opt for a customizable gift voucher. Enjoy the well-being and gourmet experience at our establishment LE SAINT-RÉMY.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The gift boxes from LE SAINT-RÉMY are official and guaranteed without intermediaries. You benefit from the best rate by purchasing directly from our establishment LE SAINT-RÉMY.
Are the services included in the gift boxes identical to those consumed on site?
The services offered in the LE SAINT-RÉMY gift boxes are identical to those you can enjoy on site. This way, you can offer a moment of relaxation and well-being in our 5-star hotel in Saint-Rémy-de-Provence.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanges of services are possible depending on availability at the time of booking. The gift boxes from LE SAINT-RÉMY offer flexibility to customize the experience, whether it's for a massage, a facial treatment, or other moments of relaxation. Take advantage of this opportunity to create a tailor-made stay at our establishment LE SAINT-RÉMY.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible for the purchase of a gift box. You can pay for your order in this way directly on our official LE SAINT-RÉMY website.
Is online payment secure?
Online payment for your gift box is fully secured on our LE SAINT-RÉMY platform.
Is payment via group or shared payment possible?
Payment via group funding or shared payment is not offered for the gift boxes at our establishment LE SAINT-RÉMY. You can pay for your order by credit card, bank transfer, or PayPal, depending on the available options at the time of your purchase.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique and exclusive experience at LE SAINT-RÉMY. Each box allows you to enjoy a stay or a relaxing moment in our 5-star establishment in Saint-Rémy-de-Provence, at the heart of the Alpilles.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as being available for the gift boxes at LE SAINT-RÉMY establishment.
Is the payment deducted immediately upon ordering?
Your gift box payment is debited immediately upon ordering. You receive an immediate email delivery, and a gift box version at home if you wish. Enjoy the unique experience offered by our establishment LE SAINT-RÉMY.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative order for the purchase of gift boxes. This option is available to facilitate your professional purchases at our establishment LE SAINT-RÉMY.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
At LE SAINT-RÉMY, your payments are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. You will find all the details of your purchases of LE SAINT-RÉMY gift boxes there.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
We accept payment by credit card, PayPal, Apple Pay, and Google Pay for your gift boxes at our establishment LE SAINT-RÉMY.
Can I receive an invoice after my purchase?
An invoice will be automatically sent to your email after your purchase at LE SAINT-RÉMY. You can also find it in your customer account on our website.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure and goes directly to LE SAINT-RÉMY establishment.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Simply check its validity and terms of use to benefit from it at LE SAINT-RÉMY.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift set, we accept payments by credit card, PayPal, and bank transfer. You get the best rate by purchasing directly from our establishment LE SAINT-RÉMY.
Do you accept vacation checks?
We accept vacation checks for the purchase of our gift boxes at our establishment LE SAINT-RÉMY.
Is it possible to add a personalized message to the gift box?
When placing your order, you can add a personalized message that will be included with the gift box. This little personal note will make your gift even more unique and special, at our establishment LE SAINT-RÉMY.
Can we add options to your gift box offers?
The gift boxes from LE SAINT-RÉMY hotel can be customized to your liking, with various options depending on the chosen offers.
Do you offer premium packaging for gift boxes sent by mail?
For postal shipping, you can choose a premium gift pouch version to enhance your gift set. The packaging can be selected and customized during your online order on our official LE SAINT-RÉMY website.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion. At LE SAINT-RÉMY, you choose and customize your gift box to your heart's content, for a unique gift to offer.
How do I request a refund for a gift box purchased online?
For a refund of your gift box, check the purchase conditions and have your order number ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LE SAINT-RÉMY.
If a paper gift box is lost, can you issue a new one?
In case of loss of your paper gift box, a duplicate can be issued subject to availability. We send you a digital gift box immediately after your purchase, which you can also print at LE SAINT-RÉMY.
Can partially used gift boxes be refunded?
Partially used LE SAINT-RÉMY gift boxes cannot be refunded. These boxes offer a unique relaxation and discovery experience in Provence, to be fully enjoyed.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, according to the establishment's conditions. For a last-minute gift, email delivery allows you to receive the gift voucher immediately. Enjoy the unique experience offered by LE SAINT-RÉMY.
Does the right of withdrawal apply to the purchase of a gift box?
The right of withdrawal does not apply to LE SAINT-RÉMY gift boxes, as they are service provisions. The gift box is non-exchangeable and non-refundable.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box already sent by email or mail depends on the conditions specified at the time of purchase. At LE SAINT-RÉMY, we invite you to check these conditions to know the cancellation terms.
What should I do if the received box is damaged or contains an error?
If your gift box is damaged or contains an error, we invite you to send us a photo of the box as soon as possible. We will process your request quickly according to the conditions of LE SAINT-RÉMY establishment.
Can I get a refund for a gift box if I change my mind after purchase?
Gift boxes purchased from our establishment LE SAINT-RÉMY are non-refundable once the purchase is made.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before its expiration date, it can no longer be used. We recommend checking the validity conditions at the time of purchase to know any possible extension options at LE SAINT-RÉMY.
Is a voucher issued if the gift box is not used?
If you do not use your gift box, a credit may be issued according to the specific conditions of the establishment LE SAINT-RÉMY.
How can I redeem the cashback?
To retrieve your gift box, you will receive a gift voucher by email or a gift pouch at your home, depending on your choice. The beneficiary can then book their dates at our establishment LE SAINT-RÉMY.
What is the processing time for a refund after I make a request?
The refund deadlines for your gift box depend on the conditions specified at the time of purchase. At LE SAINT-RÉMY, we invite you to check the details of your box to know the exact terms.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
Gift boxes purchased for LE SAINT-RÉMY are neither exchangeable nor refundable. The terms of use are specified at the time of purchase.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for gift boxes depending on the availability at our establishment LE SAINT-RÉMY. We invite you to check the available dates during your booking to fully enjoy your experience.
Is booking with a gift box subject to availability?
The reservation with a gift box is subject to the availability of the establishment LE SAINT-RÉMY. To fully enjoy your experience, it is advisable to book your dates as soon as possible.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password at LE SAINT-RÉMY.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box at LE SAINT-RÉMY, have your gift box number ready. This number is required to validate your reservation.
Can I use my gift box on the weekend?
The use of your gift box on the weekend depends on the availability of our hotel LE SAINT-RÉMY. For a moment of relaxation and well-being, our establishment welcomes you in a soothing Provençal setting, with pools, hammam, and exceptional treatments.
Can I use my gift box on holidays?
The use of your gift box at the hotel LE SAINT-RÉMY is possible on public holidays, subject to the availability of the establishment. Enjoy this moment of relaxation in our 5-star hotel in Saint-Rémy-de-Provence, where you can lounge by our outdoor pool or on our rooftop with views of the Alpilles mountains.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box depend on the availability of the establishment LE SAINT-RÉMY. You will be able to choose your dates directly with the hotel during the reservation.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the establishment LE SAINT-RÉMY, subject to availability and the conditions specified at the time of purchase.
Can I make a reservation by phone with my gift box?
Booking by phone with your gift box is possible depending on the availability of our establishment LE SAINT-RÉMY.
Can I make a reservation by email with my gift box?
Email reservation with your gift box is possible according to the conditions of the establishment LE SAINT-RÉMY in Saint-Rémy-de-Provence.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of your gift voucher. This option is available to offer you more flexibility in your wellness experience at our establishment LE SAINT-RÉMY.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher. Additional supplements or options, such as extra treatments or meals at the bistro restaurant, are at your own expense. Enjoy your relaxing moment at our establishment LE SAINT-RÉMY.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It allows you to enjoy moments of relaxation and well-being at our hotel LE SAINT-RÉMY in Saint-Rémy-de-Provence.
Can my gift box be used all at once?
Your gift box can be used in one go. You will be able to fully enjoy your wellness experience or your stay at our establishment LE SAINT-RÉMY.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for services within our establishment LE SAINT-RÉMY in Saint-Rémy-de-Provence. You can thus enjoy our spa, our swimming pools, or our bistro-style restaurant for a moment of relaxation and well-being.
Is my gift box valid in only one establishment?
Your gift box is valid for an exclusive experience at the hotel LE SAINT-RÉMY in Saint-Rémy-de-Provence. You can enjoy our stays, relaxation rituals, or gourmet moments depending on the chosen gift box.
Is an upgrade possible with an additional fee using my gift box?
The upgrade of your room is possible depending on availability and the conditions of the establishment LE SAINT-RÉMY.
Can someone else use my gift box?
The gift box is personalized and reserved for its recipient. You will be able to enjoy your moment of relaxation at our establishment LE SAINT-RÉMY.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be requested during your stay depending on the services chosen. The terms are specified in your gift box for a personalized experience at our establishment LE SAINT-RÉMY.
Is an ID required upon arrival when using a gift box?
Upon your arrival at the hotel LE SAINT-RÉMY, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets depends on the establishment's conditions. For a moment of well-being and relaxation, our hotel LE SAINT-RÉMY welcomes you in Saint-Rémy-de-Provence.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher at LE SAINT-RÉMY, log in to your account and follow the instructions on our website. This way, you can choose your dates and fully enjoy your wellness and relaxation experience at our establishment LE SAINT-RÉMY.
Do I need to create a customer account to purchase a gift box?
No customer account is required to purchase a gift box. You can order as a guest and enjoy your moment of relaxation at our establishment LE SAINT-RÉMY.
Is my gift card divisible? Can I use it multiple times?
Your gift certificate can be used in multiple occasions, depending on the availability at our establishment LE SAINT-RÉMY.
What are the check-in and check-out times?
The arrival and departure times are specified when booking your stay at our establishment LE SAINT-RÉMY.
What services are included in a gift certificate?
The services included in a LE SAINT-RÉMY gift voucher vary depending on the chosen box set. For example, some box sets include spa treatments, access to swimming pools, or meals at the bistro-style restaurant. For a unique moment that reflects your personality, enjoy our rich heritage and our relaxation universe at the heart of Saint-Rémy-de-Provence.
What is the difference between a gift box and a free amount voucher?
A LE SAINT-RÉMY gift box offers predefined experiences such as stays or spa treatments, while an open amount voucher allows you to freely choose a service from our offerings, up to the chosen amount.
Are the terms of use clearly stated?
The terms and conditions of our gift boxes are available on our website. We advise you to read them carefully before making your purchase, so you can fully enjoy your experience at our establishment LE SAINT-RÉMY.
How do I use a gift box during booking?
To use your gift box, book directly with our establishment LE SAINT-RÉMY by mentioning your unique code. The lucky recipient can thus enjoy a moment of relaxation and well-being according to their wishes.
Can the gift box be transferred to a third party?
The LE SAINT-RÉMY gift box can be given to a third party. Simply enter the recipient's name during the order process or specify this request in the customization options.
Can the validity of a gift box be extended or renewed?
The extension or renewal of a gift box's validity is possible according to the conditions specified at the time of purchase, at our establishment LE SAINT-RÉMY.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the purchase conditions, at our establishment LE SAINT-RÉMY.
What is the validity period of a gift box?
The gift boxes from LE SAINT-RÉMY are valid for 1 year from the date of purchase. This duration allows the beneficiary to fully enjoy their relaxation and discovery experience in Provence, at our establishment LE SAINT-RÉMY.
Are children allowed?
Children are welcome at the LE SAINT-RÉMY hotel, where they can enjoy the Provençal landscapes and family relaxation time. The establishment offers suitable experiences for a pleasant stay in Provence, within our LE SAINT-RÉMY hotel.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The value of the gift box cannot be deferred or refunded in case of non-total use. If the beneficiary wishes to benefit from additional services, an additional payment will be necessary according to the conditions of the establishment LE SAINT-RÉMY.
Is the spa access private?
Access to the spa at LE SAINT-RÉMY comes with gourmet pleasures such as lunch, a cocktail, or dinner at the bistro-style restaurant, for a complete moment of relaxation.
What types of gift boxes do you offer?
We offer gift boxes for wellness stays, romantic or cultural getaways, and gourmet experiences. Options include relaxing moments at the spa, discovering the Provençal landscapes, or gastronomic breaks. Enjoy these privileged moments at our establishment LE SAINT-RÉMY.